We are committed to protecting the privacy of all individuals using this website and our services
The following statement is the privacy notice of InHealth Group Limited. Preventicum UK Limited is part of the InHealth Group. It sets out how and why we may collect and use your personal data including when you are using the Preventicum website. Preventicum owns and operates this website.
We are committed to protecting and respecting your privacy and ask that you read this notice carefully. It explains when and why we collect personal data about you, how we use it, the conditions under which we may disclose it and how we keep it secure.
We are Preventicum UK Limited, registered in England & Wales under company number 05149731 with our registered office at Beechwood Hall, Kingsmead Road, High Wycombe, Bucks HP11 1JL.
Personal data is any information that relates to you and can be used to identify you.
We may collect and process personal data when you engage with us including:
The types of personal data that we may collect from you include the following:
We collect personal data about you so that we can:
Information about your health, racial or ethnic origin, genetic and biometric data and sexual orientation is classified as ‘special category data’. We will only process this information on the basis that it is necessary for medical diagnosis, the provision of health care services, for research purposes, or with your consent.
If you give us data on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:
Most of the personal data we process is provided to us directly by you. However, sometimes we will receive personal data and special category personal data from third parties.
In these cases, you will typically have consented to the sharing of your personal data by such persons for the purpose of your treatment. We will use your personal data to improve our services to you. We may share this data with such persons or third parties as are necessary to enable your healthcare to be delivered.
Under data protection legislation (including Data Protection Act 2018 and the UK General Data Protection Regulation, we may only process your personal data if one of the following lawful bases applies, which will be considered on an individual basis.
(a) We have your consent.
(b) We have a contractual obligation with you that requires us to process your personal data
(c) We have a legal obligation to process your personal data
(d) We have to protect your vital interests
(e) We need it to perform a public task
(f) We have a legitimate interest to process your personal data
The lawful basis we will usually apply for processing your personal data is our legitimate interest to do so.
The legitimate interest is for the purpose of delivering services to you. Processing is necessary to achieve this where we are acting as a data controller of health data and we need to book patients for appointments and perform, and report, clinical practice.
What we do with the information we have
The purpose we need to process your data is for some or all the following reasons:
We may monitor and record communications with you (such as telephone conversations and emails) for quality assurance, training, fraud prevention, and compliance purposes.
Your personal data is securely stored on locations which are strictly governed by our data security framework. This provides appropriate organisational and technical security measures to prevent unauthorised access or unlawful processing of your personal data and to prevent personal data being lost, destroyed or damaged. We continually strive to ensure our data security framework offers a robust defence against breaches of data security including through audits. InHealth Group is accredited with ISO9001 Quality Management System and ISO27001 Information Security Management Standard.
Your personal data will not be transferred outside the UK unless:
We will hold your personal data on our systems only for as long as is necessary to respond to and manage your enquiry. Should you engage with our services, we will process your data in accordance with our Privacy Notice.
We will hold your personal data only for as long as it is necessary in accordance with the InHealth Data Retention Policy which is available on request.
Where you have provided consent for us to process your personal data, you have the right to withdraw your consent at any time.
We may disclose your personal data to our parent company InHealth Limited for billing and payment purposes only. We will not pass on your personal data obtained through our website to any third party except as required by law.
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.
Google Analytics uses cookies to collect visitor information, including your IP address from our website. We can then access this information to help us understand how visitors use our site and to improve the website.
If you would like to find out more about cookies, or how you can stop their use in your browser (although please be aware that this may mean that some functions of the site are no longer available to you), please visit www.allaboutcookies.org or if you would like to view information from Google please visit www.google.com/intl/en/analytics/privacyoverview.html
Under data protection legislation, you have rights including:
Right of access: you have the right to ask us for copies of your personal data. This is called a “Subject Access Request”.
Right to rectification: you have the right to ask us to rectify personal data you think is inaccurate or to complete information you think is incomplete.
Right to erasure: you have the right to ask us to erase your personal data in certain circumstances.
Right to restriction of processing: you have the right to ask us to restrict the processing of your personal data in certain circumstances.
Right to object to processing: you have the right to object to the processing of your personal data in certain circumstances.
Right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Right not to be subject to solely automated decisions: you have the right including related to profiling not to be subject to processes that do not involve human intervention.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
We will need to verify your identity by reference to your driving licence, passport, and utility bill or similar showing your name and address. To exercise any of these rights please contact us.
If you have reason to complain about how your personal data has been controlled and/or processed by us, please contact us by email at complaints@preventicum.co.uk. We shall try to resolve your queries promptly and, if you remain unsatisfied, you have the right to contact the Information Commissioner’s Office.
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
If you wish to exercise any of your data protection rights, please use this hyperlink to a secure portal and complete the form.
If you have any questions about this privacy notice or the personal data we hold about you or you wish to exercise any of your rights, please contact us on:
Name: Data Protection Officer
Address: Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire HP11 1JL
Phone Number: +44 (0) 20 7605 6900
E-mail: info@preventicum.co.uk
Please note that this website does not monitor or respond to Do Not Track browser requests.
We may change this Privacy Notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
This Privacy Notice was most recently updated in November 2022.
1.THESE TERMS
We hope that you will find your health assessment experience positive and informative and it is important that you fully understand what has been agreed between us. Please do read them in full and let us know if you have any questions.
1.1 What these terms cover. These are the terms and conditions on which we provide our health assessments to you.
1.2 Why you should read them. Please read these terms carefully before you book one of our health assessments. These terms tell you who we are, how we will provide our health assessments, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. We are Preventicum UK Limited a company registered in England and Wales. Our company registration number is 05149731 and our registered office is at Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire, HP11 1JL.
2.2 How to contact us. You can contact us by telephone on 020 7605 6900, by email at info@preventicum.co.uk or in writing at Preventicum UK Limited, The Cursitor Building, 38 Chancery Lane, London WC2A 1EN.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time of booking the services.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your booking. Our acceptance of your booking will take place when we tell you that we are able to provide you with our health assessments, which we will also confirm in writing to you, at which point a contract will come into existence between you and us. Our acceptance of your booking is confirmed only when we have taken a deposit equal to 50% of the total cost of the services.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you by telephone or by email and will not charge you for the services.
3.3 Our website and brochure are solely for the promotion of our services in the UK.
If you wish to make a change to your booked health assessment, please contact us as soon as possible. We will let you know if a change is possible. If it is possible, we will let you know about any changes to the price of your health assessment, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.1 Minor changes to your health assessments. We may make minor changes to your health assessments:
(a) to reflect changes in relevant laws and regulatory requirements; or
(b) to implement minor technical adjustments and improvements. These changes will not entitle you to cancel the contract.
5.2 More significant changes to your health assessments and these terms. In addition, we may make more significant changes to your health assessments, but if we do so we will notify you in advance and you may contact us to cancel the contract and receive a full refund before the changes take effect.
6.1 What happens after you have booked services with us. We will send you confirmation of your booking in writing. The confirmation will include a Medical Questionnaire which will need to be completed prior to your health assessment, either online or in hard copy, and must be submitted online or brought with you on the date of your health assessment. It is your responsibility to accurately and honestly complete the Medical Questionnaire. If you provide us with incorrect or incomplete information in the Medical Questionnaire, the provisions of Clause 6.4 and Clause 11.7 of these terms and conditions will apply and we may retain your deposit or apply our cancellation policy (as provided by us to you in Clause 15.1) to compensate us for the loss we will incur as a result of the incorrect or incomplete information provided by you.
6.2 When we will provide our health assessments and what we will require of you. We will provide our health assessments to you on the date of your health assessment. We will require you to sign a consent form before any health assessments are undertaken. The consent form sets out information concerning our health assessments. When you arrive for your health assessment, a Doctor will explain the tests involved in the health assessments you have booked. If you are happy to go ahead, the consent form will be signed by you and the Doctor. If you are unhappy with the consent form and do not want to sign it we will be unable to proceed with health assessments and may retain your deposit and apply our cancellation policy to compensate us for the costs we will incur as a result.
6.3 We are not responsible for delays outside our control. If our performance of the health assessments is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If our performance is affected by an event outside our control then you will have the choice of:
(a) changing your health assessment date to an alternative date or time at no extra cost; or
(b) cancelling your health assessment (in which case you will receive a full refund of all payments made for health assessments you have paid for but not received).
Provided we do this we will not be liable for any delays caused by the event. If there is a risk of substantial delay you may end your contract with us and receive a refund for any health assessments you have paid for but not received.
6.4 What will happen if you do not provide required information to us. We will need certain information from you so that we can provide your health assessment. This information shall include, but is not limited to, the completion of the Medical Questionnaire prior to your health assessment date. If you do not complete the Medical Questionnaire or you provide us with any other incomplete or incorrect information, we will be unable to provide your health assessments and we may;
(a) end the contract [and apply our cancellation policy in Clause 15.1 as compensation for the costs we will incur as a result (see Clause 8.1(b)); and/or
(b) retain your deposit.
6.5 Reasons we may suspend your health assessment. We may have to suspend your health assessment for various reasons including to:
(a) deal with technical problems or make minor technical changes;
(b) update our health assessment to reflect changes in relevant laws and regulatory requirements;
(c) make changes to your health assessment as requested by you or notified by us to you (see Clause 4 and Clause 5);or
(d) deal with staffing problems
In the event that we suspend your health assessment, you may;
(a) change your health assessment date to an alternative date or time at no extra cost; or
(b) cancel your health assessment (in which case you will receive a full refund of all payments made for the health assessment you have paid for but not received).
7.1 You can always end the contract before your health assessment have been provided and fully paid for. You may contact us at any time to end the contract for your health assessment, but in some circumstances we may charge you certain amounts for doing so, as described below.
7.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any health assessments which have not been provided or have not been properly provided. The relevant reasons are:
(a) we have told you about an upcoming change to your health assessment or these terms which you do not agree to;
(b) we have told you about an error in the price or description of health assessments you have booked and you do not wish to proceed;
(c) there is a risk the health assessments may be significantly delayed because of events outside our control;
(d) we suspend your health assessments for technical reasons, or notify you we are going to suspend them for technical reasons;
(e) you have a legal right to end the contract due to some default on our part.
7.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in Clause 7.2, the contract will end immediately but we may retain your deposit and apply our cancellation policy as compensation for the costs we will incur as a result of your ending the contract.
8.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due or fail to comply with our payment terms;
(b) you provide us with incorrect or incomplete information in the Pre-Assessment Questionnaire, Medical Questionnaire or any other document relating to your medical history that we require in order to provide your health assessments; or
(c) you refuse to sign the consent form.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we may retain your deposit and apply our cancellation policy as compensation for the costs we will incur as a result of your breaking the contract.
9.1 How to tell us about problems. If you have any questions or complaints about your health assessments, please contact us. You can telephone us on 020 7605 6900, email us at info@preventicum.co.uk or write to us at Preventicum UK Limited, at The Cursitor Building, 38 Chancery Lane, London WC2A 1EN.
9.2 Summary of your key legal rights under the Consumer Rights Act 2015. In addition to any other legal rights available to you, this is a summary of your key legal rights under the Consumer Rights Act 2015 in relation to your health assessments. These rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Under the Consumer Rights Act 2015 you can ask us to repeat a service if it’s not carried out with reasonable care and skill. Nothing in these terms and conditions will affect your statutory legal rights.
9.3 Our guarantee is in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your statutory legal rights (as described in Clause 9.2) and does not affect them. In the unlikely event there is any defect with our providing your health assessments, and if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you, we will refund the price you have paid for your health assessments.
10.1 Where to find the price for your health assessments. The price of your health assessments will be the price set out in our price list in force at the date of your booking unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of health assessments advised to you are correct. However please see Clause 10.3 for what happens if we discover an error in the price of the health assessments that you have booked.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide your health assessments, we will adjust the rate of VAT that you pay, unless you have already paid for your health assessments in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the health assessments we provide may be incorrectly priced. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the health assessments.
10.4 When you must pay and how you must pay. You must make an advance payment of 50% of the price of the services at the time of booking (the “Deposit”). The Deposit must clear our account prior to the date of your health assessment and within 48 hours of your health assessment confirmation email being sent to you. Payment of the Deposit can be made by credit card, debit card, or via BACs payment. Payment may only be made in UK Sterling. The outstanding balance for payment of your health assessments will be due on the day of your health assessment and must be paid by either credit card or debit card before you leave the clinic.
11.1 We will provide the services to you on the date agreed during booking. Your health assessments will be completed as explained to you during the booking process (this will depend on the type of health assessment booked by you).
11.2 In most cases your health assessments are undertaken as described to you and as described to you by our Doctor. However, some tests may not be appropriate for medical reasons and it is at our or the Doctor’s discretion whether certain tests are omitted from the health assessments you have booked. If we or the Doctor decide that some tests are not suitable for any reason you will be notified and told the reason for that. In this case, there may not be a refund for any tests omitted and payment must be made in accordance with Clause 10.4 above.
11.3 You acknowledge that no system or test is perfect. Your health assessments are designed to ensure that the testing is as accurate as possible. However, occasionally a false or inaccurate test result may occur. We shall have no liability for this unless that false or inaccurate test has resulted from our negligence. Your attention is drawn to Clauses 11.4, 11.5, 11.6, 11.7 and 11.8 below. We try to minimise such false or inaccurate results by ensuring that regular checks are undertaken on our equipment and processes. However, you acknowledge that all systems, tests and processes do have limitations in relation to their accuracy, sensitivity and scope.
11.4 The results of your tests can only reflect your physical condition on the date of your health assessments. We cannot predict any medical conditions which you may develop after your health assessments or at any time in the future. Furthermore, you acknowledge that the tests cannot identify mental illness or other similar conditions.
11.5 We are responsible for any loss or damage to property belonging to you if that arises from our or our employees’ negligence. Our liability for such loss or damage shall be subject to a limit of £1,000.
11.6 We shall not be liable for any further treatments or information supplied to you by third parties once we have provided your health assessment, including any third party to whom you are referred by us.
11.7 We shall have no responsibility to you as a result of any loss or damage which may occur to you resulting from any inaccurate or incorrect answers given in the Pre-Assessment Questionnaire, Medical Questionnaire or any other document relating to your medical history.
11.8 Pursuant to Clause 6.2, you will answer any questions put to you by us or our Doctor whilst completing the consent form accurately and honestly. We shall have no responsibility to you as a result of any loss or damage which may arise due to your failure to comply with the requirements of the consent form.
11.9 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
11.10 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 9.2.
11.11 We are not liable for business losses. We only supply the health assessments for domestic and private use. If you use the health assessments for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.1 How we will use your personal information. We will use the personal information you provide to us to:
(a) provide your health assessments; and
(b) process your payment for your health assessments.
12.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
13.1 Our objective is to ensure you are fully satisfied with your health assessments. We welcome your comments about our service. We recognise that the way we monitor and handle complaints reflects on the quality of our service and represents an opportunity for us to continuously improve. Complaints are managed initially by the person responsible for providing the care or services. If you have a complaint about any part of the service you have received from us, you can do one of the following: discuss it with the service manager or another member of our team during your visit, telephone us and speak to a manager on 020 7605 6900, email us at complaints@preventicum.co.uk or write to us at Preventicum, 38 Cursitor Street, London WC2A 1EN. We will usually acknowledge written complaints within three working days of receiving them, and send you a full reply within 20 working days of your complaint. If we cannot resolve your complaint within 20 working days, for example because more investigation is required, we will tell you what progress we have made and why there has been a delay. If you are not satisfied with our response to your complaint, you can ask for your complaint to be referred to the Chief Executive by writing to InHealth, Beechwood Hall, Kingsmead Road, High Wycombe, Bucks, HP11 1JL and provide details of which aspects of your complaint remain unresolved. If you remain dissatisfied, you may refer your complaint for external adjudication to the Independent Healthcare Sector Complaints Adjudication Services (ISCAS): ISCAS, 70 Fleet Street, London, EC4Y 1EU, by email at info@iscas.org.uk or call 020 7536 6901. Alternatively, you may wish to enter into Alternative Dispute Resolution which is explained further in Clause 14.5.
14.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the Clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses will remain in full force and effect.
14.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
14.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.
14.5 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre of Effective Dispute Resolution via their website at http://www.cedr.com/consumer.
15.1 If you cancel or reschedule within 5 working days’ a cancellation fee will be charged equal to the full cost of the assessment. If you cancel or reschedule with 6 or more working days’ notice a full refund will be given.
