We hope that you will find your health assessment experience positive and informative. It is important that you fully understand what has been agreed between us. Please do read these terms in full and let us know if you have any questions.
1.1 What these terms cover
These are the terms and conditions on which we provide our health assessments to you.
1.2 Why you should read them
Please read these terms carefully before you book one of our health assessments. These terms tell you who we are, how we will provide our health assessments, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are
We are Preventicum UK Limited a company registered in England and Wales. Our company registration number is 05149731 and our registered office is Burnham Yard, London End, Beaconsfield, Buckinghamshire, HP9 2JH.
2.2 How to contact us
You can contact us by telephone on 020 7605 6900, by email at info@preventicum.co.uk or in writing at Preventicum UK Limited, Cursitor Street, Off Chancery Lane, London WC2A 1EN.
2.3 How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time of booking the services.
2.4 “Writing” includes emails
When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your booking
Our acceptance of your booking will take place when we tell you that we are able to provide you with our health assessments, which we will also confirm in writing to you, at which point a contract will come into existence between you and us. Our acceptance of your booking is confirmed only when we have taken a deposit equal to 50% of the total cost of your health assessment.
3.2 If we cannot accept your booking
If we are unable to accept your booking, we will inform you by telephone or by email and will not charge you.
3.3 Our website and brochure are intended solely for the promotion of our services in the UK.
If you wish to make a change to your booked health assessment, please contact us as soon as possible and we will let you know if a change is possible. If it is possible, we will let you know about any changes to the price of your health assessment, its timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.1 Minor changes to your health assessments
We may make minor changes to your health assessments:
(a) to reflect changes in relevant laws and regulatory requirements; or
(b) to implement technical adjustments and improvements.
These changes will not entitle you to cancel the contract.
5.2 Material changes to your health assessments and these terms
In addition, we may make material changes to your health assessments, but if we do so we will notify you in advance and you may contact us to cancel the contract and receive a full refund before the changes take effect.
6.1 What happens after you have booked services with us
We will send you confirmation of your booking in writing. The confirmation will include a link to a portal where various questionnaires and forms need to be completed prior to your health assessment, preferably online, but in some circumstances in hard copy. These include a Medical Questionnaire. It is your responsibility to accurately and honestly complete the Medical Questionnaire. If you provide us with incorrect or incomplete information in the Medical Questionnaire, the provisions of Clause 6.4 and Clause 11.7 of these terms and conditions will apply and we may retain your deposit or apply our cancellation policy (as provided by us to you in Clause 15.1) to compensate us for the loss we will incur as a result of the incorrect or incomplete information provided by you.
6.2 When we will provide our health assessments and what we will require of you
We will provide our health assessments to you on the agreed date of your health assessment. We will require you to sign a consent form before any health assessments are undertaken. The consent form sets out information concerning our health assessments. When you arrive for your health assessment, a Doctor will explain the tests involved in the health assessment you have booked. If you are happy to go ahead, the consent form will be signed by you and the Doctor. If you are unhappy with the consent form and do not want to sign it we will be unable to proceed with health assessments and may retain your deposit and apply our cancellation policy to compensate us for the costs we will incur as a result.
6.3 We are not responsible for delays outside our control
If our performance of the health assessments is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If our performance is affected by an event outside our control then you will have the choice of:
(a) changing your health assessment date to an alternative date or time at no extra cost; or
(b) cancelling your health assessment (in which case you will receive a full refund of all payments made for health assessments you have paid for but not received).
Provided we do this we will not be liable for any delays caused by the event. If there is a risk of substantial delay you may end your contract with us and receive a refund for any health assessment you have paid for but not received.
6.4 What will happen if you do not provide required information to us
We will need certain information from you so that we can provide your health assessment. This information shall include, but is not limited to, the completion of the Medical Questionnaire prior to your health assessment date. If you do not complete the Medical Questionnaire or you provide us with any other incomplete or incorrect information, we will be unable to provide your health assessments and we may;
(a) end the contract (and apply our cancellation policy in Clause 15.1 as compensation for the costs we will incur as a result (see Clause 8.1(b)); and/or
(b) retain your deposit.
6.5 Reasons we may suspend your health assessment
We may have to suspend your health assessment for various reasons including to:
(a) deal with technical problems or make technical changes;
(b) update our health assessment to reflect changes in relevant laws and regulatory requirements;
(c) make changes to your health assessment as requested by you or notified by us to you (see Clause 4 and Clause 5); or
(d) address staff shortages
In the event that we suspend your health assessment, you may;
(a) change your health assessment date to an alternative date or time at no extra cost; or
(b) cancel your health assessment (in which case you will receive a full refund of all payments made for the health assessment you have paid for but not received)
7.1 You can always end the contract before your health assessment has been provided and fully paid for
You may contact us at any time to end the contract for your health assessment, but in some circumstances, we may charge you certain amounts for doing so, as described below.
7.2 What happens if you have good reason for ending the contract
If you are ending the contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any health assessments which have not been provided or have not been properly provided. The relevant reasons are:
(a) we have told you about an upcoming change to your health assessment or these terms which you do not agree to;
(b) we have told you about an error in the price or description of health assessments you have booked and you do not wish to proceed;
(c) there is a risk the health assessments may be significantly delayed because of events outside our control;
(d) we suspend your health assessments for technical reasons, or notify you we are going to suspend them for technical reasons;
(e) you have a legal right to end the contract due to some default on our part.
7.3 What happens if you end the contract without a good reason
If you are not ending the contract for one of the reasons set out in Clause 7.2, the contract will end immediately but we may retain your deposit and apply our cancellation policy as compensation for the costs we will incur as a result of your ending the contract.
8.1 We may end the contract if you break it
We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due or fail to comply with our payment terms;
(b) you provide us with incorrect or incomplete information in the Booking Form, Medical Questionnaire or any other document relating to your medical history that we require in order to provide your health assessments; or
(c) you refuse to sign the consent form.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we may retain your deposit and apply our cancellation policy as compensation for the costs we will incur as a result of your breaking the contract.
9.1 How to tell us about problems
If you have any questions or complaints about your health assessments, please contact us. You can telephone us on 020 7605 6900, email us at info@preventicum.co.uk or write to us at Preventicum UK Limited, at Cursitor Street, Off Chancery Lane, London WC2A 1EN.
9.2 Summary of your key legal rights under the Consumer Rights Act 2015
In addition to any other legal rights available to you, this is a summary of your key legal rights under the Consumer Rights Act 2015 in relation to your health assessments. These rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Under the Consumer Rights Act 2015 you can ask us to repeat a service if it’s not carried out with reasonable care and skill. Nothing in these terms and conditions will affect your statutory legal rights.
9.3 Our guarantee is in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your statutory legal rights (as described in Clause 9.2) and does not affect them. In the unlikely event there is any defect with our providing your health assessment, and if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you, we will refund the price you have paid for your health assessment.
10.1 Where to find the price for your health assessments
The price of your health assessment will be the price set out in our price list in force at the date of your booking unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of health assessments advised to you are correct. However, please see Clause 10.3 for what happens if we discover an error in the price of the health assessment that you have booked.
10.2 We will pass on changes in the rate of VAT
If the rate of VAT changes between your booking date and the date we provide your health assessment, we will adjust the rate of VAT that you pay, unless you have already paid for your health assessment in full before the change in the rate of VAT takes effect.
10.3 What happens if we get the price wrong
In the event of a pricing error, we reserve the right to correct the price and notify you of the error. You will have the option to proceed with the corrected price or cancel your order.
10.4 When you must pay and how you must pay
You must make an advance payment of 50% of the price of the services at the time of booking (the “Deposit”). The Deposit must clear our account prior to the date of your health assessment and within 48 hours of your health assessment confirmation email being sent to you. Payment of the Deposit can be made by credit card or debit card. Payment may only be made in UK Sterling. The outstanding balance for payment of your health assessments will be due on the day of your health assessment and must be paid by either credit card or debit card before you leave the clinic.
11.1 We will provide the services to you on the date agreed during booking. Your health assessment will be completed as explained to you during the booking process (this will depend on the type of health assessment booked by you).
11.2 In most cases your health assessment is undertaken as described to you and as described to you by our Doctor. However, some tests may not be appropriate for medical reasons and it is at our or the Doctor’s discretion whether certain tests are omitted from the health assessment you have booked. If we or the Doctor decide that some tests are not suitable for any reason you will be notified and told the reason for that. In this case, there may not be a refund for any tests omitted and payment must be made in accordance with Clause 10.4 above.
11.3 You acknowledge that no system or test is perfect. Your health assessment is designed to ensure that the testing is as accurate as possible. However, occasionally a false or inaccurate test result may occur. We shall have no liability for this unless that false or inaccurate test has resulted from our negligence. Your attention is drawn to Clauses 11.4, 11.5, 11.6, 11.7 and 11.8 below. We try to minimise such false or inaccurate results by ensuring that regular checks are undertaken on our equipment and processes. However, you acknowledge that all systems, tests and processes do have limitations in relation to their accuracy, sensitivity and scope.
11.4 The results of your tests can only reflect your physical condition on the date of your health assessment. We cannot predict any medical conditions which you may develop after your health assessment or at any time in the future. Furthermore, you acknowledge that the tests cannot identify mental illness or other similar conditions.
11.5 We are responsible for any loss or damage to property belonging to you if that arises from our or our employees’ negligence. Our liability for such loss or damage shall be subject to a limit of £1,000.
11.6 We shall not be liable for any further treatments or information supplied to you by third parties once we have provided your health assessment, including any third party to whom you are referred by us.
11.7 We shall have no responsibility to you as a result of any loss or damage which may occur to you resulting from any inaccurate or incorrect answers given in the Booking Form, Medical Questionnaire or any other document relating to your medical history.
11.8 Pursuant to Clause 6.2, you will answer any questions put to you by us or our Doctor whilst completing the consent form accurately and honestly. We shall have no responsibility to you as a result of any loss or damage which may arise due to your failure to comply with the requirements of the consent form.
11.9 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
11.10 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 9.2.
11.11 We are not liable for business losses. We provide health assessments exclusively for personal use. If you use the health assessment for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.1 We will use the personal information you provide to us to:
(a) provide your health assessment; and
(b) process your payment for your health assessment.
12.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
12.3 We collect and process personal data under the UK GDPR and the Data Protection Act 2018. Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You have certain rights concerning your personal data, and these may be exercised by contacting our data protection officer at data.protection@inhealthgroup.com. Please refer to our Privacy Policy for further information available on our website at Privacy Policy – Preventicum or https://www.preventicum.co.uk/privacy-statement/
Our objective is to ensure you are fully satisfied with your health assessment. We welcome your comments about our service. We recognise that the way we monitor and handle complaints reflects on the quality of our service and represents an opportunity for us to continuously improve. Complaints are managed initially by the person responsible for providing the care or services. If you have a complaint about any part of the service you have received from us, you can do one of the following: discuss it with a member of our team during your visit, telephone us and speak to a manager on 020 7605 6900, email us at complaints@preventicum.co.uk or write to us at Preventicum, Cursitor Street, off Chancery Lane, London WC2A 1EN. We will usually acknowledge written complaints within three working days of receiving them and send you a full reply within 20 working days of your complaint. If we cannot resolve your complaint within 20 working days, for example because more investigation is required, we will tell you what progress we have made and why there has been a delay. If you are not satisfied with our response to your complaint, you can ask for your complaint to be referred to the Chief Executive by writing to InHealth, Burnham Yard, London End, Beaconsfield, Bucks, HP9 2JH and provide details of which aspects of your complaint remain unresolved.
14.1 Third-Party Rights
This contract is solely between you and us. No third party has any right to enforce any of its terms.
14.2 Severability
If any part of this contract is found illegal by a court, the remainder will remain in effect and enforceable.
14.3 Delay in Enforcement
No failure or delay by us in exercising any right under these terms shall operate as a waiver. The rights and remedies provided in these terms are cumulative and not exclusive of any other rights or remedies provided by law.
14.4 Governing Law and Jurisdiction
These terms are governed by English law, and the courts of England shall have exclusive jurisdiction to determine any dispute between us.
14.5 Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre of Effective Dispute Resolution via their website at http://www.cedr.com/consumer.
If you would like to reschedule or cancel your assessment, please allow more than five working days’ notice, otherwise a cancellation fee will be charged equal to the full cost of your assessment.
